888.231.8924 New Smyrna Beach, Fla.
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Returns and Refund Policy

At Sierra 30 Coffee Co., we are committed to providing our customers with high-quality products and exceptional service. If you are not completely satisfied with your purchase, we’re here to help. Please review our Refund and Returns Policy below.

Returns

  • Eligibility: To be eligible for a return, the item must be unused, in its original packaging, and in the same condition that you received it.
  • Timeframe: You have 30 days from the date of purchase to initiate a return.
  • Non-Returnable Items:
    • Perishable goods (e.g., coffee, food items) cannot be returned.
    • Gift cards and promotional items are non-returnable.
    • Items marked as final sale are not eligible for return.

Refunds

  • Approval Process: Once we receive your return, we will inspect the item and notify you of the approval or rejection of your refund.
  • Processing Time: Approved refunds will be processed within 5-7 business days to your original method of payment.
  • Shipping Costs:
    • Shipping costs are non-refundable.
    • If the return is due to our error (e.g., incorrect or damaged item), we will cover the return shipping cost.

Exchanges

  • If you need to exchange an item for a different one, please contact us within 30 days of your purchase. Exchanges are subject to product availability.

How to Initiate a Return or Refund

  1. Contact our customer support team at [email protected].
  2. Provide your order number and a brief explanation of the issue.
  3. If your return is approved, we will provide you with instructions for shipping the item back to us.

Damaged or Defective Items

  • If your item arrives damaged or defective, please notify us within 7 days of receipt. We will provide a replacement or refund, depending on your preference and product availability.

Cancellations

  • Orders can be canceled within 24 hours of purchase for a full refund. After 24 hours, cancellations may not be possible if the order has already been processed or shipped.

Contact Us

If you have any questions about our Refund and Returns Policy, feel free to contact us:

We’re here to ensure your satisfaction and look forward to serving you again!